privacy policy:

Oktoberfest respects the privacy rights of its online visitors and recognises the importance of protecting information provided by them.

who are we and what do we do

We are BVF Industries LTD, organisers of Oktoberfest UK – Volkswagen Adventure. Registered office 50A Elmdale Road, Bedminster, Bristol, BS3 3JE.

You can contact us either by phoning 07581 377856 or emailing info@oktoberfestuk.com

We organise and promote an event called OktoberfestUK which is a Volkswagen camping weekend currently based on a campsite in Devon called the River Dart Country Park. We organise the whole event from start to finish and run the website, graphics, Facebook and marketing to supplement the event.

We are committed to safeguarding the privacy of our website visitors and ticket purchasers, this document sets out what information is collected and how it is used.
 

What data is collected - consumers

Event Data:

In order to facilitate the successful transaction and contract of a ticket order a certain amount of information is required, the minimum being a name and email address for etickets with the addition of a postal address for tickets or wristbands that may be posted out prior to the event. 

In some instances, we may request additional information through the check out order forms, which would normally be event specific information such as the name of a club or business or a contact telephone number, this is controlled and at our discretion.

Any event information collected is stored within the our own account CRM, this allows for the tracking of tickets sales, ticket transfers, refunds as well as the managing of event specific data and processes.

Website and Ticket Platform:

We make a distinction between our website, which you are currently on now and the ticket platform. You can tell the difference by looking at the url, the website will have www.oktoberfestuk.com whereas the ticket platform will have a prefix of shop.weselltickets or register.weselltickets depending where you are in the ticket purchase flow. 

We have gone through and audited our digital supply chain, looking carefully at our suppliers, some of these will be sub processing data on our behalf. We have ceased using any company that does not comply with the new GDPR policies coming into force May 25th. Below you will find a list of our sub processors:

Website:

Google - Analytics, Email, Cloud Storage.

Squarespace - Hosting, Web Forms - Based in the United States

Mailchimp – Email campaign manager – Based in the United States

Ticket Platform:

Weselltickets.uk - Ticket platform - Based in the United Kingdom

Stripe - Payment processing - Based in the United States

Payment Processing:

Stripe is the payment gateway that is used by the platform to process transactions, each organiser will have their own account to take payments for their events. Debit or credit card information is required at point of purchase however at no point is this information stored or available to any party that has access to the platform. The system uses tokens so that critical card information is never made available to any party throughout the process. 

Email:

As a ticket purchaser you will receive an email containing your tickets or purchase confirmation. This is a transactional email and is necessary in order to facilitate the completion and contractual obligation of your ticket purchase. 

Customer Service:

Where applicable, we provide a customer service for prospective and current ticket purchasers. In order to effectively deal with customer service issues from ticket buyers we will request a certain amount of information such as booking email address, order id and buyer name. We don't keep a record of this information once the service request has been completed. 

ALL USERS:

We collect certain technical information about our site users, this includes browser information, IP address, whether you are using a desktop of mobile. This is done so that we can monitor our site and how visitors interact with it and look to improve the site experience. We use Google Analytics to track this information in aggregate. You can find out more about cookies and how we use them at the bottom of this page.

Processing your Personal Data:

The legal grounds for us processing your personal data will be:
• you provided your consent; 
• it is necessary for our contractual relationship; 
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.). 

BVF Industries as a data controller and a data processor: 

EU data protection law makes a distinction between organisations that process personal data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your personal data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your personal data. 

BVF Industries LTD may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances. 

For example, if you create a booking with us to purchase tickets, BVF Industries LTD will be a data controller in respect of the Personal Data that you provide as part of your booking. 

International data transfer

EU US Privacy Shield:

For data transfers outside of the EEA to the United States the EU US privacy shield is the mechanism by which companies in the US will provide data protection to users based in the EEA. You can find more information about the EU US privacy shield here.

DATA RETENTION PERIOD

We will keep data for a period that is required to provide our ticket buyers the service we offer, including ticket and booking information, changes to the event, terms and conditions as well as for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. 

GDPR INFORMATION AND LINKS

You can find more information about GDPR by visiting the dedicated portal here or the ICO website here.

GETTING IN TOUCH

If you need to contact us or have any queries please email info@oktoberfestuk.com or call 07581 377856

 

Policy Updated May 23rd, 2018

 

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Functional Cookies

This Website Will:

  • Track the pages you visits via Google Analytics
  • Track pages you visit via the Facebook pixel

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)

This website will not

  • Share any personal information with third parties.

Transmission of data

The transmission of information via the internet is not completely secure, any transmission is at your own risk.

Overseas Transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA), including the USA, that do not have similar protections in place regarding your data and restrictions on its use.